Processing
The module that organizes case processing from review through resolution. The system assists, authorized personnel decide, and every case maintains its evidence, deadlines, and history.
The problem
Every case needs a complete audit trail
Every case maintains a complete record of its evidence, deadlines, status changes, and actions. Information stays connected throughout the workflow instead of being split across files and spreadsheets.
What it includes
Assisted verification
The system organizes the queue and proposes a reading. An authorized reviewer confirms or corrects it before the case moves forward.
Digital case file
Evidence, correspondence, appeals, status, and case history are maintained in one place.
Deadline management
Procedural deadlines are tracked according to the rules configured for each program.
Workload management
Queues, assignments, and workloads can be distributed according to team capacity.
Case status portal
An optional online portal allows people to check the status of their case when this capability is included in the project scope.
Program metrics
Case volume, processing times, and program status by reporting period.
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